The levels of service available include:
- Team Care, which provides a thorough equipment orientation for staff, equipment monitoring by Sullair technicians, and access to technical support.
- Preferred Care, which assures peak compressor efficiency with routine evaluation and reporting, and 24/7 emergency service.
- Superior Care, an outsourced maintenance agreement that also includes 24/7 emergency breakdown service.
- Total Care, a complete, extended term maintenance contract whereby Sullair assumes 100% of compressor maintenance responsibility. Total Care also provides access to 24/7 emergency breakdown service.
The ultimate Customer Care solution is AirTility, the most comprehensive air outsourcing program available.
The new literature also provides a worksheet where customers can keep notes on their service agreements such as which compressors are covered and commission dates for the agreements.