ASQ's Don Singer on Pharma's Evolving Quality Systems

In this audio interview, Don Singer, a Malcolm Baldrige National Quality Award Examiner and ASQ national director, certified specialist microbiologist and Six Sigma Green Belt discusses pharma's progress along the road to continuous quality improvement. Could a pharma company win the Baldrige Prize one day? Perhaps, but as Singer says, the journey is far more important than the destination. Benchmarking and connecting with experts from other industries, and adopting their best practices, is critical.