Sullair Corp.Sullair Corp. has released a new series of literature explaining the air compressor company’s various customer service levels. Specifically, the literature details parts, service, and training agreements available to Sullair customers.
The levels of service available include:
- Team Care, which provides a thorough equipment orientation for staff, equipment monitoring by Sullair technicians, and access to technical support.
- Preferred Care, which assures peak compressor efficiency with routine evaluation and reporting, and 24/7 emergency service.
- Superior Care, an outsourced maintenance agreement that also includes 24/7 emergency breakdown service.
- Total Care, a complete, extended term maintenance contract whereby Sullair assumes 100% of compressor maintenance responsibility. Total Care also provides access to 24/7 emergency breakdown service.
The ultimate Customer Care solution is AirTility, the most comprehensive air outsourcing program available.
The new literature also provides a worksheet where customers can keep notes on their service agreements — such as which compressors are covered and commission dates for the agreements.