Experts

Team Building/Change Management

Contact Center Expert: Cynthia Palka, President, Future Map, Inc., www.futuremapinc.com

Cynthia Palka is president of Future Map, Inc., a coaching and consulting firm that helps companies and executives master change to create success from the inside out. The company provides coaching and other consulting services for a number of leading pharmaceutical companies. She has an M.S. degree in biochemistry and is a certified empowerment coach from the Institute of Professional Empowerment Coaching.

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Assuming greater responsibilities
As a team leader, I've tried to delegate responsibilities, but some members don't want to play a larger role. Should I keep pushing them, or let them be?
Category: Team Building/Change Management

Keeping teams together during downsizing
There is talk of downsizing at our facility. How do I keep my team together when some of the members may be about to lose their jobs?
Category: Team Building/Change Management

Getting team members to express themselves
As a team leader, how can I encourage team members to express how they really feel instead of just providing "politically correct" responses?
Category: Team Building/Change Management